We understand that sometimes you might need to adjust your order. Here’s how you can request a cancellation or modification:
- The 12-Hour Window: You have a brief window of 12 hours from the time you place your order to request a cancellation or any changes. After this, your order likely enters the shipping process, making alterations impossible.
- How to Reach Us:
- Go to our Contact Us page and send us a message detailing your request.
- Alternatively, email us directly at support@rigamass.com. Please include your order number, the name on the order, and the specifics of what you’d like to change or if you want to cancel.
- Important: Act Fast! We can only accommodate requests received within that initial 12-hour period.
- Shipping Address Responsibility: Please take a moment to verify your shipping address before completing your purchase. If a package comes back to us because of an incorrect address you provided, you might need to cover the cost to have it shipped again. We are not responsible for issues arising from inaccurate shipping information.
We’re Here to Help: If you have any questions, our support team is ready to assist. Contact us via our Contact Us page or email us at support@rigamass.com.