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At our core, we value your trust, and that includes respecting your personal information. This Privacy Policy outlines how we gather, utilize, and sometimes share the details you provide when you interact with our website and services.

What Information We Collect About You

We collect different kinds of information to ensure you have the best possible experience. This includes:

• Details You Share Directly: When you set up an account, make a purchase, subscribe to updates, or reach out to us, you might provide us with your name, email address, shipping and billing addresses, phone number, and payment details. Please note that payment information is securely handled by our payment processors and we typically do not store the full credit card details ourselves. You might also share preferences or other personal details voluntarily.
• Information Collected Automatically: As you navigate our site, we automatically collect certain data such as your IP address, the type of browser you’re using, the pages you visited, the time spent on our site, and other browsing behaviors. We also gather data about your device, including its model, operating system, unique identifiers, and network information. We use technologies like cookies and similar tracking tools to understand how you use our site, remember your preferences, and enhance your experience. You usually have control over cookies through your browser settings.

How We Put Your Information to Use

The information we collect helps us to:

• Process your orders and get your new shirts to you.
• Keep you informed about your orders and respond to your inquiries.
• Tailor your experience on our website to your interests.
• Send you promotional materials and updates (only with your consent, and you can opt-out anytime).
• Analyze and improve our website, products, and services.
• Ensure the security and proper functioning of our site and services.
• Comply with legal requirements.

When We Might Share Your Information

To provide our services effectively, we sometimes need to share your information with:

• Service Providers: These are companies that help us with things like payment processing, shipping your orders, sending emails, analyzing data, and hosting our website. They are obligated to keep your information safe.
• In Case of Business Changes: If our business is sold or merges with another company, your information might be transferred as part of that process. We’ll make sure to notify you if this happens.
• Legal Obligations: If the law requires it, we might need to share your information with authorities.
• Your Permission: We will always ask for your explicit consent before sharing your information with anyone else.

Your Rights and Choices Regarding Your Data

You have control over your personal information. You can typically:

• Access and update your account details.
• Unsubscribe from our marketing communications at any time.
• Manage cookies through your browser settings.
• Depending on where you live, you might have additional rights under data protection laws, such as the right to object to how we process your data or request its deletion. Please contact us if you wish to exercise these rights.

Keeping Your Data Safe

We take reasonable steps to protect your personal information from unauthorized access and misuse. However, the internet isn’t entirely secure, so we can’t guarantee absolute security.

How Long We Keep Your Data

We will keep your personal information only as long as necessary to provide our services to you, fulfill the purposes we collected it for, or as required by law.

Our Stance on Children’s Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect personal data from children. If we discover that we have, we will take steps to delete that information promptly.

Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will post the revised policy on our website. Please check this page periodically for any changes.

Get in Touch

If you have any questions or concerns about this Privacy Policy or how we handle your data, please feel free to contact us at: support@rigamass.com

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your new shirt, we’re here to help. Please read our return policy carefully to understand the process.

Eligibility for Returns

To be eligible for a return, please ensure that your shirt meets the following criteria:

• Condition: The item must be in the same condition that you received it – unworn, unused, and with all original tags still attached.
• Packaging: It should also be returned in its original packaging whenever possible.
• Proof of Purchase: You will need proof of purchase, which is your order information (e.g., order number, order confirmation email).

Detailed Description of the Issue Provide a clear and specific explanation of the problem with your order. Examples include:

Wrong size received

Incorrect color

Visible damage or defect

Item not matching product description

Photo Documentation: To verify the issue, we require at least 2 clear and high-quality photos showing the problem. Please make sure to include: A close-up of the damaged or incorrect area A photo of the size tag (only for size-related issues) A full view of both the front and back of the item

If your return does not meet these criteria, we may not be able to accept it.

Return Window

You have 30 days from the date you receive your order to initiate a return. This means you need to contact us within this 30-day period to start the return process. Unfortunately, we cannot accept returns initiated after this 30-day window.

How to Initiate a Return

To begin the return process, please contact us at support@rigamass.com. When you reach out, please provide the following information to help us process your request efficiently:

• Your full name
• Your order number
• A clear explanation of the reason for your return

To further assist us in understanding the issue, and to potentially expedite the process, we kindly ask that you attach a video or photograph to your initial request if your product is defective or damaged.

Once we receive your return request, our team will review it and provide you with further instructions, which may include where to send the item back.

Return Shipping

Regarding the shipping costs associated with a return:

• If the return is due to an error on our part (for example, if you received the wrong item or a defective product), we will cover the return shipping costs. We will provide you with a prepaid shipping label or instructions on how to return the item at our expense.
• For all other returns (e.g., if you simply changed your mind, although please note our eligibility criteria), you will be responsible for paying the shipping costs to return the item to us.

Please note that the original shipping fees you paid when placing your order are non-refundable, unless the return is due to our error. If you receive a refund for a return where you were responsible for shipping, the cost of the return shipping (if we provided a label) may be deducted from your refund.

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Following this inspection, we will notify you about the status of your return.

Shipping Area

We proudly deliver to all 50 U.S. states, including Alaska and Hawaii. At the moment, international shipping is not available. However, expanding to global markets is part of our roadmap, and we hope to serve international customers in the near future.
Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.

Order Processing

Once your payment is successfully confirmed, we begin preparing your order. This typically takes 1-2 business days.

• Orders placed before 2:00 PM EST on regular business days are usually processed the same day.
• Orders placed after 2:00 PM, on weekends, or on federal holidays will begin processing the next business day.
• If we anticipate any delay due to high volume or inventory issues, we’ll notify you via email.

During peak seasons (e.g., Black Friday, holidays), please allow for up to an additional 1-2 days for processing.

Estimated Delivery Time

Delivery usually takes between 5 to 8 business days from the time your order has been processed and shipped.

While most packages arrive on schedule, please be aware that actual delivery time may vary depending on:

• Your location (urban vs. rural)
• Weather conditions
• Carrier volume or service disruptions
• National holidays

If you haven’t received your order after 10 business days, please contact us so we can investigate and resolve the issue.

Shipping Partners

To ensure reliable and timely delivery, we partner with well-established carriers including:

• USPS (United States Postal Service)
  
• UPS (United Parcel Service)
  
• FedEx
  

Our logistics system automatically selects the best available carrier based on your location and delivery speed, giving you the fastest and safest option.

Shipping Cost

We charge a flat shipping rate of $3.99 for all domestic orders, regardless of location or package size.

There are no hidden charges or surprise fees at checkout  –  what you see is what you pay.
Occasionally, we may offer free shipping promotions, which will be clearly announced on our website and marketing channels.

Tracking Your Order

Once your package is shipped, you’ll receive a confirmation email with your tracking number and a link to monitor the shipment’s progress in real time.

You can expect to:

• Track when your order leaves the warehouse
• See estimated delivery dates
• Receive status updates as your package moves through the network

If your tracking link does not update after 72 hours, feel free to reach out to our support team for assistance.

Shipping Issues and Support

If you encounter any of the following problems:

• Your tracking status hasn’t updated for more than 5 days
• Your order is marked as delivered but cannot be found
• Your package was damaged in transit
• Your shipment hasn’t arrived within 10 business days

Please don’t hesitate to contact us. We’re here to assist and make it right.

Reach out to us at: support@rigamass.com

Our team will respond as quickly as possible (usually within 1 business day) and will work with you to resolve any shipping issues, including filing claims with the carrier or issuing replacements/refunds where appropriate.