Privacy policy

Overview

This privacy policy describes how Rigamass collects, uses, and discloses your personal information when you visit or make a purchase from our site. As a Shopify-powered store, we ensure your data is handled through secure and industry-standard protocols.

1. Information we collect

When you visit the site, we collect certain information about your device and the details necessary to process your orders.

  • Device information: Version of web browser, Ip address, time zone, cookie information, and how you interact with the site.
  • Order information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is required to fulfill your personalized orders and provide order confirmations.

2. Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information on their official website.
  • Fulfillment partners: Since our metal signs are custom-made, we share your shipping details and customization requirements with our production and shipping partners to create and deliver your products.
  • Payment processors: We use secure payment gateways to process your transactions. We do not store your full credit card details on our own servers.

3. How we use your personal information

We use your information to provide our services to you, which includes:

  • Processing your payments, arranging for shipping, and providing you with invoices and order confirmations.
  • Communicating with you regarding your personalized designs or order status.
  • Screening our orders for potential risk or fraud.
  • Providing you with marketing communications if you have opted in to receive them.

4. Behavioral advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the settings of the platforms you use (such as Google or Facebook) or by using the unsubscribe link in our emails.

5. Your rights (U.S. residents)

Depending on your state of residence (such as California under the Ccpa), you may have the right to access the personal information we hold about you, to port it to a new service, or to ask that your personal information be corrected, updated, or erased. To exercise these rights, please contact us at the email address provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can control and manage cookies through your browser settings, but please note that removing or blocking cookies can negatively impact your user experience.

7. Data retention

When you place an order through the site, we will retain your order information for our records unless and until you ask us to erase this information.

8. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@rigamass.com

Store Name: Rigamass

Operated By: Rigamass LLC

Address: 115 Buckmoor Ln, Abbeville, SC 29620, United States

Email: support@rigamass.com

Support Time: Mon - Sat, 7am - 5pm (EST)

* Respond Time: Our customer service team will respond to you as soon as possible during business hours.