Shipping policy

At Rigamass, we aim to provide a smooth and efficient shopping experience. Below, you will find all the necessary details regarding our shipping process for our metal signs.

1. Order Cut-off Time

Order Cut-off Time: 4:00 PM (EST - Eastern Standard Time).
Orders placed after 4:00 PM will begin processing on the following business day.

2. Order Processing Time

Once your order is placed, it will be processed within 1-3 business days. During this time, we carefully prepare, quality-check, and package your items for shipment.
You will receive a confirmation email with a tracking number once your order has been processed and shipped.

3. Shipping Time & Costs

Shipping Cost: We are pleased to offer FREE shipping on all orders within the USA.
Transit Time: After processing, your order will typically arrive within 3-4 business days.
Shipping Locations: At this time, we ship exclusively to locations within the United States.

4. Address Accuracy

Customers are responsible for providing the correct and complete shipping address at checkout. Please double-check your street address, apartment number, and ZIP code.
Rigamass is not responsible for orders that are undeliverable or misdelivered due to incorrect information provided by the customer.
If you notice an error in your address, please contact us immediately. We can only update the address if the order has not yet been processed for shipment.

5. Returned Packages

In the event that a package is returned to us by the carrier due to:

An incorrect address provided by the customer.
Multiple failed delivery attempts.
The package being refused by the recipient.

We will contact you to arrange re-shipment. Please note that the customer may be responsible for additional shipping charges to have the order sent out a second time.

6. Shipping Delays

While we strive to meet all delivery timelines, shipping delays may occasionally occur due to factors outside of our control, such as:

Extreme weather conditions.
Carrier service interruptions.
High-volume peak seasons (e.g., holidays).

In the case of a significant delay, we will do our best to keep you informed via email.

7. Tracking Your Order

Once your order is shipped, you will receive tracking information via email. You can use this number on the carrier’s website to monitor the progress of your delivery in real-time.